If you'd like to have an email account hosted by us, the first thing you need to do is chose the name of it. Some people go for the generic "mail" or "enquiries"; others prefer to use an actual name (first or last). You will also need to decide on what additional email addresses you would like that will forward email to some other email address.
For example, here is a possible setup:
info@yoursite.com.au (this is your primary email account hosted on our servers)
payments@yoursite.com.au (this address is used for online ticket payments, and forwards to the above address)
yourname@yoursite.com.au (this address is listed as your personal contact address, and forwards to your regular email address)
Please note: you don't have to use the primary email account. You don't even have to have any forwarding addresses in your domain! (You can just use your regular email address instead.) It's up to you.
Email account setup
If you have a primary email address set up by us, here is how you configure your email client to access that email account. These are generic instructions, but will work with pretty much any modern email client, such as Mail (MacIntosh), Outlook (Windows), or Mozilla Thunderbird (either MacIntosh or Windows, and which we recommend). If you get stuck, call us and we will walk you through it.
- On your mail program, create a new account. (Thunderbird: File -> New -> Account)
- Select it as an email account. (Thunderbird: select 'Mail Account')
- Enter your name as you would like it to appear in your email, and the email address you have selected as your primary address, such as yourname@yoursite.com.au.
- Set the "Incoming Server" and "Outgoing Server" to the name of the mail server that we give you.
- Make sure that this email account is set up as an IMAP account.
- When you are asked for your login username, enter 'yourname' (unless we have told you to enter something else, which happens occasionally).
- Select "Use Secure Connection (SSL)," and deselect "Use Secure Authentication."
- That's about it! Try checking your mail!!
